Refund Policy

We are committed to providing valuable AI-powered nutrition tools

Last Updated: March 1, 2026

We are committed to providing valuable AI-powered nutrition tools. This Refund Policy explains your rights and our procedures regarding payments for our services.

1. Refund Eligibility for 3-Month Plans (Individual & Clinical)

This section applies specifically to our 3-month access plans (e.g., for Individual/Dairy Farm and Clinical/Feed Mill users). We strive for transparency in our billing. Our refund structure for these plans is as follows:

Within 7 days of purchase: 80% refund with no questions asked.

Between 8-14 days of purchase: 20% refund available only if you are experiencing a significant technical problem that our team is unable to resolve, preventing you from using the core formulation tool.

After 14 days: No refunds available.

2. Refund Policy for One-Time Feed Formulations ($1 Service)

For our Single Feed Formulation service (currently priced at $1), due to the instant, digital nature of the AI-generated results upon payment, all sales are final and no refunds will be issued.

Please ensure your animal and input details are correct before completing your purchase.

3. Subscription Cancellation & Refunds

How to Cancel

Subscriptions (e.g., Professional at $49/month, Enterprise at $299/month) can be canceled at any time via the "Billing" tab in your account dashboard. You may also contact us for assistance.

What Happens After Cancellation

  • No further charges will occur after cancellation.
  • You will retain full access to your subscription benefits until the end of your current billing cycle.
  • Refunds are generally not provided for partial billing periods.

14-Day Free Trial

You may cancel your Professional plan trial at any time during the 14-day period and will not be charged.

4. How to Request a Refund

To request a refund under the terms in Section 1, you must:

  • Email our support team at support@aianimalfeed.com
  • Use the subject line "Refund Request"
  • Include the email address registered to your account and clear details of your purchase (e.g., plan name, date of purchase)

Once your refund is approved, it will be processed. Please allow 5–10 business days for the refund to appear on your bank or credit card statement.

5. General Conditions & Non-Refundable Items

Non-Refundable Fees

The following are non-refundable:

  • One-time feed formulation results that have been successfully generated
  • Any fees for services already used during a billing cycle
  • Any add-on services or analyses purchased separately

Right to Refuse

We reserve the right to refuse a refund request if we determine, at our sole discretion, that you have violated our Terms of Use.