We are committed to providing valuable AI-powered nutrition tools
Last Updated: March 1, 2026
We are committed to providing valuable AI-powered nutrition tools. This Refund Policy explains your rights and our procedures regarding payments for our services.
This section applies specifically to our 3-month access plans (e.g., for Individual/Dairy Farm and Clinical/Feed Mill users). We strive for transparency in our billing. Our refund structure for these plans is as follows:
Within 7 days of purchase: 80% refund with no questions asked.
Between 8-14 days of purchase: 20% refund available only if you are experiencing a significant technical problem that our team is unable to resolve, preventing you from using the core formulation tool.
After 14 days: No refunds available.
For our Single Feed Formulation service (currently priced at $1), due to the instant, digital nature of the AI-generated results upon payment, all sales are final and no refunds will be issued.
Please ensure your animal and input details are correct before completing your purchase.
Subscriptions (e.g., Professional at $49/month, Enterprise at $299/month) can be canceled at any time via the "Billing" tab in your account dashboard. You may also contact us for assistance.
You may cancel your Professional plan trial at any time during the 14-day period and will not be charged.
To request a refund under the terms in Section 1, you must:
Once your refund is approved, it will be processed. Please allow 5–10 business days for the refund to appear on your bank or credit card statement.
The following are non-refundable:
We reserve the right to refuse a refund request if we determine, at our sole discretion, that you have violated our Terms of Use.