Privacy Policy

How we collect, use, and protect your information

Last Updated: March 1, 2026

1. Introduction

AIAnimalFeed.com ("we," "us," or "our") operates the website www.aianimalfeed.com (the "Platform") and provides AI-powered animal nutrition services (collectively, the "Services"). We are located at Flat 721, Liven House, 61-63 King Yip Street, Kuwun Tong, Kowloon, Hong Kong. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Services.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, do not use our Services.

2. Definitions

For purposes of this Privacy Policy:

  • "Personal Data" means information that can be used to identify you, either alone or in combination with other information.
  • "Registration Information" means the information you provide when registering for an account (e.g., name, email address, password).
  • "Self-Reported Information" means all information about yourself and your animals that you enter into surveys, forms, or features while signed in to your account.
  • "User Content" means all information, data, text, software, music, audio, photographs, graphics, video, messages, or other materials generated by users and transmitted to or through our Services.
  • "Web Behavior Information" means information on how you use our website collected through log files, cookies, and similar technologies.

3. Information We Collect

3.1 Information You Provide to Us

  • Registration Information: When you create an account, we collect your full name, email address, and password.
  • Profile Information: You may choose to provide additional information such as a profile picture, farm details, animal types, and preferences.
  • Self-Reported Information: This includes information about your animals, feeding practices, health conditions, and other nutrition-related data you input into our tools.
  • User Content: This includes any information you submit through our AI Feed Formulator, Feed Image Analysis, Label Scanner, or Health Condition Chat.
  • Communications: When you contact us via email at support@aianimalfeed.com or through support forms, we collect your contact information and the contents of your messages.
  • Payment Information: When you make purchases, payment processing is handled by third-party processors. We do not store full credit card details on our servers.

3.2 Information Collected Automatically

Log Data: When you visit our Platform, our servers automatically record information including:

  • IP address
  • Browser type and settings
  • Operating system
  • Date and time of requests
  • Pages visited
  • Referring website addresses

Usage Data: We collect information about how you interact with our Services, including features used, time spent, and actions taken.

Device Information: We may collect information about the device you use to access our Services, including device model, operating system version, and unique device identifiers.

Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings.

4. How We Use Your Information

We use the information we collect for the following purposes:

4.1 Providing and Improving Services

  • To provide, operate, and maintain our Services
  • To process and complete transactions
  • To generate AI-powered feed formulations and analysis
  • To personalize your experience and customize content
  • To develop new features and improve existing ones
  • To conduct research and development (R&D) activities

4.2 Communication

  • To respond to your inquiries and provide customer support
  • To send administrative information, including confirmations and technical notices
  • To communicate about updates, security alerts, and policy changes
  • To send promotional communications (you may opt out at any time)

4.3 Analytics and Research

  • To analyze usage trends and preferences
  • To monitor and improve the performance and stability of our Services
  • To conduct surveys and user research (with your consent where required)

4.4 Security and Compliance

  • To detect, prevent, and address technical or security issues
  • To protect against fraudulent or unauthorized activity
  • To comply with legal obligations and enforce our Terms of Use

5. How We Share Your Information

We do not sell, lease, or rent your individual-level Personal Data without your explicit consent. We may share your information in the following circumstances:

5.1 With Your Consent

We may share your information when you have given us explicit consent to do so.

5.2 Service Providers

We may provide your Personal Data to third-party service providers that help us provide, understand, and improve our Services. These include:

  • Hosting and cloud service providers
  • Payment processors
  • Analytics providers (e.g., Google Analytics, Firebase)
  • Customer support tools
  • Email communication services

All service providers are contractually obligated to protect your information and may only use it for the purposes we specify.

5.3 For Legal Reasons

We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:

  • Comply with legal process (court orders, subpoenas, government inquiries) under the laws of Hong Kong
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing
  • Protect the personal safety of users or the public

5.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5.5 Aggregated or Anonymized Data

We may share aggregated or anonymized information that cannot reasonably identify you for research, marketing, or other purposes.

6. Data Retention

We retain your Personal Data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Account Information: Retained until you delete your account
  • User Content: Retained as needed to provide Services
  • Usage Data: Anonymized within 26 months of collection
  • Communications: Retained as necessary to fulfill legal obligations

7. Data Security

We implement appropriate technical and organizational measures to protect your Personal Data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights and Choices

8.1 Account Information

You may update, correct, or delete your account information at any time by logging into your account settings.

8.2 Communication Preferences

You may opt out of receiving promotional communications by following the unsubscribe instructions in those communications or by contacting us at support@aianimalfeed.com.

8.3 Cookies

Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies, though this may affect your ability to use certain features.

8.4 Data Subject Rights

Depending on your jurisdiction, you may have rights including:

  • Access to your Personal Data
  • Correction of inaccurate data
  • Deletion of your data ("right to be forgotten")
  • Restriction or objection to processing
  • Data portability

To exercise these rights, please contact us at support@aianimalfeed.com.

9. Children's Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately at support@aianimalfeed.com.

10. Third-Party Links and Services

Our Services may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including Hong Kong. These countries may have data protection laws different from those in your jurisdiction. By using our Services, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. Your continued use of the Services after such changes constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at: